Apple Certified Mac Technician (ACMT)
Apple Certified Macintosh Technician (ACMT) services, fixes, and repairs Macintosh desktops/laptops and servers. They collect data which will be diagnosed from their organization’s database so that they can provide proof and extensive understanding to their clients so that it will help them strategize better and make informed decisions.
Technicians respond promptly to their customers’ requests by resolving their issues. They also coordinate with the other teams in their organization to improve its efficiency. Technicians communicate with customers through phones, emails or in person.
They need to be excellent team players. Technicians must have excellent skills in written and verbal communication to be able to explain issues lucidly to team members.
Moreover, technicians should possess strong analytical skills, in addition to excellent customer service skills. They must be prepared to do physical work like lifting and shifting items.